Shipping policy

 

1. General Shipping Information

At Excelsior Art Gallery, we strive to deliver your purchased artwork safely and promptly. Please read our shipping policy carefully to understand how we handle shipping for both domestic and international orders.

2. Domestic Shipping (Philippines)

Free Shipping

  • Metro Manila: We offer free shipping for all orders delivered within Metro Manila.
  • Rest of the Philippines: We also offer free shipping for all orders delivered to any location within the Philippines outside Metro Manila.

3. International Shipping

Flat Rate Shipping

  • We offer a flat shipping rate for all international orders.
  • Flat Rate: [Insert Flat Rate Amount] per order.

4. Shipping Times

Domestic Shipping

  • Metro Manila: Orders typically arrive within 3-5 business days after processing.
  • Rest of the Philippines: Orders typically arrive within 5-7 business days after processing.

International Shipping

  • International orders typically arrive within 7-21 business days after processing, depending on the destination country.

5. Order Processing

  • Orders are processed within 2-3 business days. Processing time does not include weekends or holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

6. Shipping Carriers

  • We use reputable shipping carriers to ensure the safe and timely delivery of your artwork. The carrier may vary depending on the shipping destination.

7. Customs and Import Duties

  • International orders may be subject to customs duties and import taxes upon arrival in the destination country. These fees are the responsibility of the recipient.
  • Excelsior Art Gallery is not responsible for delays caused by customs or other governmental agencies.

8. Package Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.

9. Packaging

  • All artworks are carefully packaged to ensure they arrive in perfect condition. We use high-quality packaging materials and techniques to protect your purchase during transit.

10. Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

11. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at: Email: excelsiorartgalleryph@gmail.com